I recently leased a new car. I shopped around various websites online and different local garages offline.

There was one place where the salesman didn’t give me a hard sell.

I bought the car.

He talked me through how everything worked, and phoned me after a couple of weeks to see if it was all OK.

It was.

After a couple of months, the headrest of the driver’s seat got stuck against the sun visor and pulled it off.

The girl who answered the phone was friendly and helpful.

Their service team were fabulous and arranged a repair within days, under warranty.

Their engineer fixed it within minutes, using a plastic sheet on the seat and protective paper on the floor.

Meanwhile, the salesman spotted me in their waiting area, recognised me, and offered me tea or coffee.

Who is this paragon of virtue? WJ King Bromley.

After a lifetime of unfortunate experiences with car dealers, I am happy to recommend them.

1 Comment

Jackie Barrie, Writing Without Waffle · June 14, 2011 at 8:52 am

And they phoned me afterwards to check that I was happy. If I had a customer service award to give away, they'd get it.

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