I’ve recently changed my company car, and I spent a few weeks shopping around to choose a new one.
All the car companies give you glossy brochures. But the ones I saw are ‘top down’ not ‘bottom up’ – they don’t consider the customer journey. (Yes, I did pick that word deliberately.)
Everyone has their own car-buying criteria, but you probably start off with a rough idea of the car you want by size, budget and maybe features such as number of doors or seats.
For me, it’s about the look of the car first, and the ‘feel’ of the car second. For some people it will be the other way round, or maybe it’s the sound of the car that’s more important to them. (more…)
Did you see this Data Policy Notice when you last logged into Facebook? I read it, and cringed because it’s so badly written. I’ve had a go at rewording some of the worst bits. Please let me know what you think in the comments below. Thank you.
Updating Our Terms and Policies: Helping You Understand How Facebook Works and How to Control Your Information
Too long. Too dull. Even though it uses the words You and Your more than Our, the tone of voice is too ‘top down’. Doesn’t accurately reflect the content of the update. Uses Camel Case (Initial Capitals) That Some People Find Harder to Read.
New T&Cs from 1 Jan: Learn how to control your privacy settings, choose which (if any) ads you see, and get the best experience of Facebook. (more…)
You’ve heard about USPs, you’ve heard about ‘being different’, you’ve heard about standing out from the competition…so why even think of doing exactly what the others do?
Some thinking points for you:
- What have you done with every brochure you’ve ever been given? I bet it’s been put away somewhere safe, and never looked at again, or maybe even filed straight in the recycling bin.
- Print, paper and postage cost money. Yet times change fast. Almost as soon as something is printed, it goes out of date, so you’re left with a useless brochure and wasted stock. Or you hurriedly pay more money to print stickers that correct your beautiful brochure, yet your prospect is left with an unfavourable impression of your professionalism.
Are you convinced yet?
Don’t worry, I’m not going to leave you dangling. I do have an alternative for you to consider.
Mid-range supermarkets are struggling. Today, Sainsbury’s reported their worst half-year performance in over 10 years. So what are they doing about it? They’ve announced a £150m investment in price cuts*. Read the LBC article. You probably know how the UK supermarket brands are positioned: M&S and Waitrose (top end) Asda, Read more…