Earlier this week, I met some friends for dinner at Kettners in the heart of Soho – expecting the usual faded ex-hotel grandeur serving an affordable Pizza Express menu.

Alas, it’s no more.

It’s been refurbished and now offers a new brasserie menu. The cheapest glass of wine in the champagne bar costs £7.75 with 97p ‘optional’ 12.5% service charge automatically added and rounded up to £8.75 for no apparent reason. The restaurant prices weren’t quite so shocking. Seven of us each had a main course plus dessert or coffee, and shared three bottles of wine and mineral water for £32 per head including service.

On relaunch, Matthew Norman gave it possibly the world’s worst restaurant review scoring 0.5 out of 10.

More recently, it’s been a bit better. Cater & Hotelkeeper review.

Two lessons…

As a supplier: If it ain’t broke, don’t fix it.
As a customer: Be sure to check the latest reviews before you go anywhere.

Skip to content